Top 10 Knowledge Management Systems in 2019

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Most Popular - Knowledge Management Systems in 2019


SABIO is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources an... Learn more about - SABIO

Quip is a cloud-based project management and task collaboration solution that help users work together and communicate without emails. Users can create and edit spreadsheets, documents and checklists in the syste... Learn more about - Quip

Bloomfire is a cloud-based collaboration platform that aims to help enterprise employees search for information to do their jobs by connecting people with information and knowledge. Bloomfire delivers content man... Learn more about - Bloomfire

Zoho Desk is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include management of customer support tickets, a customer support portal, contract managemen... Learn more about - Zoho Desk

Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowled... Learn more about - Alloy Navigator

BoostHQ is a cloud-based knowledge sharing solution that caters to midsize and large businesses and lets users share links, files and discussions. Key features include multimedia file sharing, search tools, socia... Learn more about - BoostHQ

Elevio is a self-service support and customer education platform that helps users create and manage a knowledge base. It offers built in content management tools, and users can also import existing knowledge base... Learn more about - Elevio

Jira Service Desk is an IT service management solution that assists IT and service teams in incident management, problem?management and change management. The solution offers both cloud-based and on-premise deplo... Learn more about - JIRA Service Desk

AnswerHub is an online developer community solution available for deployment either in the cloud or on-premise. It is suitable for midsize businesses to large enterprises across various industries.AnswerHub ena... Learn more about - AnswerHub

ProcedureFlow is a cloud-based knowledge management solution. The solution converts organizations? processes and information into an accessible management tool to be used by employees. Key features includes data ... Learn more about - ProcedureFlow

Knowledge Center is a cloud-based knowledge management solution that allows call center businesses to create a central knowledge repository for their agents. The solution caters to multiple industries such as aut... Learn more about - Knowledge Center

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and extern... Learn more about - Helpjuice.com

MangoApps offers digital workplace solutions that combine intranet, collaboration, messaging, learning and 50+ built-in integrations. With an employee platform at its core, MangoApps is suitable for midsize to la... Learn more about - MangoApps

LiveAgent is an online live chat platform for e-commerce businesses at the small and midsize level. The platform offers live chat application, ticket management, online self-service?portals?and change and license... Learn more about - LiveAgent

Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service po... Learn more about - Freshservice

KnowledgeOwl is a cloud-based knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and is most useful to human resources (HR) and customer service departments. Core ... Learn more about - KnowledgeOwl

Eloquent WebSuite is a cloud- and mobile-based enterprise knowledge management software that helps users manage intellectual resources in a centralized location. The software allows users to store and catalog doc... Learn more about - Eloquent WebSuite

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, liv... Learn more about - Zendesk

Confluence is a project management solution that enables organizations to create, collaborate, organize and review project documents. The system offers both cloud-based and on-premise deployment.Confluence?s ed... Learn more about - Confluence

Bitrix24?s customer relationship management (CRM) solution provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log a... Learn more about - Bitrix24

Samanage is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. Samanage offers comprehensive service desk functionality that helps businesses respond to ... Learn more about - Samanage

SysAid is a cloud-based IT Service Management, service desk and?help?desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include hel... Learn more about - SysAid

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affor... Learn more about - Giva

Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. Key features of the solution include dashboards, charts and reports, routing, a... Learn more about - Vivantio Pro

InvGate Service Desk is an IT service?management platform that offers help desk?request fulfillment, customer service and support and?self-service knowledge management. The system is compatible with Mac, Windows,... Learn more about - InvGate Service Desk

Reamaze is a cloud-based help desk and customer messaging solution that helps businesses support, engage and convert customers using a single app. It?s suitable for businesses across industries such as higher edu... Learn more about - Reamaze

BOSS Solutions is available for both on-premise and cloud-based environments. This help desk and ticketing management solution provides asset management and tracking and other service management applications.Ma... Learn more about - BOSS Solutions

Offering multi-channel customer support, Freshdesk brings together every customer conversation into a centralized interface, helping customer support agents address and resolve trouble tickets.Whether the inter... Learn more about - Freshdesk

Cherwell Service Management is a cloud-based IT service management solution that helps IT teams in organizations to implement, automate and upgrade service and support processes.Cherwell Service Management supp... Learn more about - Cherwell Service Management

ChangeGear by SunView is a cloud-based enterprise-level IT help desk solution that helps businesses to track, manage and control IT services.ChangeGear complies to ITIL standards and offers components for manag... Learn more about - ChangeGear by SunView

IncidentMonitor is an information technology service management (ITSM) solution to support IT, ITIL and other business processes. It can be deployed on-premise or hosted in the cloud.The service management fram... Learn more about - IncidentMonitor

PhaseWare Tracker is a customer support and help desk solution. It automatically notifies users whenever clients report or escalate existing issues.?Flexible deployment options include on-premise installation and... Learn more about - PhaseWare Tracker

SmartSupport by Safeharbor Knowledge Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and ... Learn more about - SmartSupport

Obie is a cloud-based helpdesk solution that helps midsize to large businesses capture and manage knowledge and documentation from various interfaces on a centralized platform. It enables teams to collaborate all... Learn more about - Obie

EasyVista is a help desk solution for large companies in industries including accounting, banking, agriculture, manufacturing, non-profit, food & beverage, healthcare, transportation and many more. The software i... Learn more about - EasyVista

The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support.The Salesforce app has ... Learn more about - Salesforce.com

Microsoft Dynamics 365 provides integrated solutions that allow businesses to track leads, automate field service, drive sales, and manage operations using enterprise-ready business apps from the cloud.The syst... Learn more about - Microsoft Dynamics CRM

Bomgar is a cloud-based or on-premise secure access and remote support solution suitable for businesses of all sizes. It offers remote support, privileged access and vault modules within a suite. Key features inc... Learn more about - Bomgar

LiveChat is an integrated chat and help desk platform that allows companies of all sizes to chat with their visitors and customers. The solution embeds into the business website from where the online visitors can... Learn more about - LiveChat

Apptivo is a cloud-based suite of applications designed to help small businesses manage a range of functions including financials, human resources and supply chain management.Apptivo?s customer relationship man... Learn more about - Apptivo

Maximizer CRM is an integrated customer relationship management (CRM) solution suitable for organizations of all sizes across various industries. This solution can be deployed on both on-premise and in the cloud.... Learn more about - Maximizer CRM

Logikcull is a cloud-based system for managing the process of legal discovery. With Logikcull, practices are able to drag and drop files, search, cull and create discovery productions within a secure system.Log... Learn more about - Logikcull

Desk.com is a customer support engine for customer service professionals in small and midsize companies. The system integrates with Salesforce and contains reporting features that can help administrators and empl... Learn more about - Desk.com

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls. This integration helps users manage multi-channel customer support and assists ... Learn more about - Kayako

Help Scout is a cloud-based help desk solution that helps small businesses and small teams manage their customer relationships.Help Scout is designed to look like a personal email. There are no ticket numbers, ... Learn more about - Help Scout

Adobe Marketing Cloud is an integrated digital marketing suite that enables businesses of all sizes to organize, access and personalize their marketing content. The suite features a wide set of solutions, includi... Learn more about - Adobe Marketing Cloud

SAP - CRM is a cloud-based customer relationship management solution that helps small and mid-size businesses manage communication and interactions with existing and potential customers. It helps businesses to ma... Learn more about - SAP - CRM

ServiceDesk Plus is a help desk management platform. It includes core help desk and IT management applications, as well as project management, contract management and features for ITIL (information technology inf... Learn more about - ManageEngine ServiceDesk Plus

Lessonly is a cloud-based learning management system that allows users to build, share and track training materials and activity from a singular interface. It is primarily used by customer service teams, sales te... Learn more about - Lessonly

eXo Platforms is a cloud-based project management and enterprise social collaboration solution that caters to midsize and large businesses, helping them make decisions and manage operations related to a project. ... Learn more about - eXo Platform

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following k... Learn more about - Web Help Desk

livepro is a cloud-based customer service management solution that provides professionals working in customer service businesses access to direct answers to customer queries. Key features include navigation and s... Learn more about - livepro

PRTG Network Monitor is an on-premise and cloud-based network monitoring solution. It caters to businesses of all sizes across multiple industry verticals and is compatible with Windows 7 or later. Primary featur... Learn more about - PRTG Network Monitor

PlanPlus Online uses the Franklin Covey business planning methodology to help organizations and professionals in real estate, insurance and finance sectors manage both time and customers.The system provides an ... Learn more about - PlanPlus Online

HappyFox is a cloud-based customer relationship management solution that provides help desk and ticketing solutions to businesses across various industries, including computer and software, education, travel and ... Learn more about - HappyFox

SalesNOW by Interchange Solutions Inc. is a cloud-based customer relationship management (CRM) and sales force automation solution that allows sales teams, management and executives to manage aspects of sales cyc... Learn more about - SalesNOW

Tidio Chat is a cloud-based live chat platform suitable for integration into any company?s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel ... Learn more about - Tidio Chat

LiveHelpNow offers a suite of cloud-based helpdesk software designed to track sales and leads, monitor brand loyalty and manage customer interactions. It offers tools to respond to support customer inquiries thro... Learn more about - LiveHelpNow

Mojo Helpdesk is a cloud-based help desk system that serves businesses of all sizes. It helps managers in product, IT, facility maintenance, customer service, and operations domains to handle internal support iss... Learn more about - Mojo Helpdesk

Track-It! is an IT service desk management platform by BMC Software that handles asset, change management, knowledge and license management and provides multiple reporting and analytics dashboards. The knowledge ... Learn more about - Track-It!

SalesNexus is a cloud-based marketing and sales automation suite that includes customer relationship management (CRM) and marketing automation. The solution tracks pertinent sales information such as calls, email... Learn more about - SalesNexus

OTRS is an ISO/IEC 27001 standard compliant Information Technology Service Management (ITSM) solution for help desks, customer service centers and corporate security teams. The solution offers users features that... Learn more about - OTRS

Groove is a cloud-based help desk software for small businesses. It helps companies to communicate with their customers via email, live chat, social media and phone calls. Key features include ticketing, live cha... Learn more about - Groove

1CRM is a cloud-based customer relationship management (CRM) solution that offers businesses features for managing sales, customer service and business operations. 1CRM combines a CRM system with full order manag... Learn more about - 1CRM

SherpaDesk is a cloud-based customer relationship management (CRM) solution that integrates core business processes into a single suite. It is most suitable for the small and midsize business markets of professio... Learn more about - SherpaDesk

Sage CRM is a cloud-based customer relationship management solution designed to help small and midsize businesses optimize their customer experience by offering tools to manage new and existing client relationshi... Learn more about - Sage CRM

Cosential is a cloud-based CRM and proposal automation tool that allows business developers, marketers and principles to access and act upon the information specific to their role that compliments cross-functiona... Learn more about - Cosential

Shelf is a cloud-based digital knowledge and content management system designed to help businesses of all sizes find, organize and share content. Key features include content tagging and prioritizing, team collab... Learn more about - Shelf

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collabor... Learn more about - AzureDesk

SapphireIMS is a cloud-based and on-premise IT service management software. It helps businesses of all sizes across various industry verticals automate their IT service management. Primary features include incide... Learn more about - SapphireIMS

ProProfs Chat is a cloud-based live chat solution that enables businesses to connect with their customers in real time. Users can integrate live support chat with their website, enabling them to resolve queries i... Learn more about - ProProfs Chat

NABD is a cloud-based help desk solution that caters to businesses of all sizes. It helps companies in varied industry verticals including finance and accounting, education, manufacturing and retail, travel, non-... Learn more about - NABD

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the ... Learn more about - SuiteCRM

iSuppport is a help desk solution designed for small and midsize companies that offers incident management, problem management, change management, end user self-support and reporting functionalities within a suit... Learn more about - iSupport

SMART Service Desk is cloud-based and on-premise help desk software. It caters to businesses of all sizes in industry verticals such as government, banking, retail, FMCG, automobile, oil and gas, manufacturing, p... Learn more about - SMART Service Desk

NetHelpDesk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with ema... Learn more about - NetHelpDesk

UseResponse is a cloud-based customer support solution that provides users with customer service tools and a social customer relationship management(CRM) solution. It features a help desk ticketing solution, feed... Learn more about - UseResponse

Igloo is a cloud-based collaboration platform for small and midsize organizations that helps users connect stakeholders and create collaborative environments for their employees.This solution helps initiate dis... Learn more about - Igloo

Helpshift is a cloud-based help desk platform designed for mobile apps wanting to improve customer engagement. Key features include embedded chat, searchable FAQs and issue ticketing.Helpshift in-app campaigns ... Learn more about - Helpshift

Agiloft is a configurable platform that includes integrated applications for help desk, customer service, web self-service, knowledge management and contract management. It offers the ability to customize differe... Learn more about - Agiloft

KarmaCRM is a cloud-based customer relationship management solution that caters to small sized businesses, helping them to build relationships, close deals and manage business operations.The solution's Contact ... Learn more about - KarmaCRM

Support Hero is a cloud-based knowledge management solution that helps users create informative articles/tutorials and improve customer satisfaction. Key features of this platform include advanced statistics, sea... Learn more about - Support Hero

Spoke is a cloud-based help desk and ticketing solution suitable for small and midsize companies to help them manage their work requests. The solution can be used across human resource, IT, office management and ... Learn more about - Spoke

Oracle E-Business Suite is a cloud-based suite containing integrated, global business applications that enable organizations to make decisions and manage costs of operations. The suite also includes on-premise cu... Learn more about - Oracle E-Business Suite CRM

Formerly Saleslogix, Infor CRM?offers a flexible customer relationship management (CRM) system for managing relationships, information and CRM. It provides comprehensive capabilities for managing sales, marketing... Learn more about - Infor CRM (formerly Saleslogix)

Formerly Saleslogix, Infor CRM is a cloud-based customer relationship management (CRM) system for managing customer engagements and storing information. It provides capabilities for managing sales, marketing, ser... Learn more about - Saleslogix

XWiki is a knowledge management platform suitable for businesses of all sizes. It offers content creation and management tools, helps users collaborate and more. Cloud-based and on-premise deployments are availab... Learn more about - XWiki

MyHub is a cloud-based intranet and knowledge management solution that is suitable for businesses of all sizes. It is industry agnostic and serves clients globally. The key features of MyHub are intranet setup an... Learn more about - MyHub

Soffront CRM is an on-premise customer relationship management solution that caters to small and mid-size organizations across various industries. Soffront CRM helps businesses streamline and optimize all custome... Learn more about - Soffront On-Premise CRM

Cloud Service Management, by ServiceAide, is a cloud-based IT service management tool offering support in 9 ITIL processes including Help Desk, IT Asset Management, and Knowledge Management. Cloud Service Managem... Learn more about - Cloud Service Management

JitBit Helpdesk Ticketing is an IT help desk management solution designed for companies of any size that offers automated routing, incident management, inbox management, ticket management and self-service portal ... Learn more about - JitBit Helpdesk Ticketing

Acquire is a multi-channel customer communication platform which focuses on customer support, sales and on-boarding processes. The platform is equipped with a full range of tool sets including live chat, customer... Learn more about - Acquire

SchoolKeep is a cloud-based learning management platform that helps companies direct their internal, customer, and channel partner training processes.SchoolKeep?s online course creation feature allows users to ... Learn more about - SchoolKeep

HarmonyPSA is a hybrid professional services automation (PSA) solution that helps cloud-based managed service providers and software companies of all sizes to manage their business operations. The solution can be... Learn more about - HarmonyPSA

Casengo is a cloud-based customer service solution for businesses of all sizes. Primary features include case management, team collaboration tools, knowledge base management, multi-channel support, private notes ... Learn more about - Casengo

ITRP is a cloud-based IT help desk solution designed for midsize and large businesses. It offers service desk, problem management, change management and audit management within a suite.ITRP features incident ma... Learn more about - ITRP

Supportbench is a cloud-based help desk solution for small and midsize businesses. Key features include case management, scheduling, customizable surveys and real-time analytics. The solution enables customers to... Learn more about - Supportbench

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system ... Learn more about - Snapforce

PeopleSoft CRM is an on-premise customer relationship management that caters to mid and enterprise-sized organizations across various industries that helps them to manage their business processes and customer str... Learn more about - PeopleSoft CRM

Help Sumo is a cloud-based help desk system suitable for all industries and businesses of all sizes. It offers key help desk functionality such as email ticketing, live chat, a self-service portal and service-lev... Learn more about - Help Sumo

Oracle Siebel CRM is a sales force automation (SFA) and customer relationship management solution designed to assist enterprises to manage their customer experiences. It includes a range of sales, marketing and c... Learn more about - Oracle Siebel CRM

everything HelpDesk is a help desk solution that helps users manage incidental requests, tracking issues and reports. Key features include multi-departmental desk support, dashboards, email and calendar integrati... Learn more about - everything HelpDesk

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow?companie... Learn more about - Answerbase

ComAround Knowledge is a cloud-based knowledge management system. Key features include a knowledge library, language translation, screen recording and multiple search options.ComAround users have access to a li... Learn more about - ComAround Knowledge

C2 ATOM is an IT service management solution that helps users manage and automate requests,?assets?and tasks. Service desk features are?built around?filtered?service catalogs?and can be customized to meet the spe... Learn more about - C2 ATOM

Parature is a cloud-based customer service solution designed especially for small to midsized businesses (SMBs). Its key strengths lie in its knowledge base, which allows companies to provide self-service options... Learn more about - Parature

QuestDesk (formerly Service Desk) is a service management solution that offers customer service and support, web self-service, knowledge management, field service, help desk and live chat tools within one system.... Learn more about - QuestDesk

Oracle CX for Service is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combine... Learn more about - Oracle Service Cloud

AgentCubed provides lead management and CRM solutions specific to those in the insurance industry. It helps users automate workflows, manage the?relationship and generate leads by skills-based routing. The soluti... Learn more about - AgentCubed

Pega CRM is an enterprise-level customer relationship management (CRM) solution by Pegasystems that integrates sales, marketing and customer service capabilities into one solution. It also offers end-to-end autom... Learn more about - Pega CRM

OASIS is a customizable ERP system for small to midsize companies. This system is customized to the company?s precise specifications and is used primarily in the retail, manufacturing, and professional services v... Learn more about - OASIS

Kapture CRM is a cloud-based customer relationship management solution catering to clients across not limited to hospitality, travel and real estate industry. The solution is designed primarily for mobile use, bu... Learn more about - Kapture CRM

Tallium is a cloud-based professional services automation (PSA) software solution. Key features include modules for project, knowledge, document and resource management.Tallium?s goal is to facilitate knowledge... Learn more about - Tallium

Helprace is a cloud-based customer relationship management (CRM) solution that helps businesses manage interactions with existing and potential customers. The solution features a personalized help desk (HD) and u... Learn more about - Helprace

Remedyforce is a service management software built on a Salesforce app cloud and provides reporting, knowledge management, incident and problem management features. The software provides a service desk system so ... Learn more about - Remedyforce

SAP Hybris is an omnichannel commerce platform, offering products to help enterprise companies target, engage, and support their customer base. The solution is available for cloud-based or on-premise deployment a... Learn more about - SAP HYBRIS

Twine is a cloud-based intranet solution that offers news and blogs, groups, people directory, knowledge library, file manager, calendar, surveys and workflow builder.Twine?s knowledge library allows users to c... Learn more about - Twine

Aplicor 3C is a secure, cloud-based ERP solution. With Aplicor 3C, companies are offered the advanced capabilities needed to grow a business, without the expense, complexity and IT overhead of managing standalone... Learn more about - Aplicor

CXM

CXM by Creedenz Solutions is a cloud-based customer relationship management (CRM) solution for mid-market organizations. This CRM solution caters to organizations in multiple industries, including technology, hea... Learn more about - CXM

bxp software is a cloud-based customer management solution made up of four separate modules that can be utilized individually or combined to create a multi-functional solution. These modules include contact cente... Learn more about - bxp software

HPE Service Manager is a cloud-based help desk management solution that helps businesses handle change and incident management. It is also available for on-premise deployment. Key features include IT processes (i... Learn more about - HP Service Manager

Ascend is a physician relationship management application that helps healthcare organizations grow and discover new referral volume opportunities. The application combines physician profiles with business intelli... Learn more about - Ascend - Physician Relationship Management System

Amity is a cloud-based customer relationship management (CRM) solution that helps businesses across various industries to manage interactions with existing and potential customersAmity allows users to automate ... Learn more about - Amity

RedHorse CRM is a windows-based contact manager solution for small and midsize businesses. The product features include customer service and support, knowledge base, project management, reporting, and more. It pr... Learn more about - RedHorse CRM

Pivotal CRM is an on-premise customer relationship management (CRM) solution that caters to businesses of all sizes, helping them manage various CRM processes. It includes marketing automation, lead management, s... Learn more about - Pivotal CRM

Elqano is a cloud-based knowledge management integration platform that allows businesses to collect, categorize, store and share business knowledge with employees and individuals outside an organization. It is su... Learn more about - Elqano

FIT HelpDesk is a help desk solution that allows users to manage issues, tasks and track the status of issues from inception to resolution. Users can customize the solution to fit their needs, and several optiona... Learn more about - FIT HelpDesk

AnswerDash is a cloud-based contextualized self-service customer support solution that helps provide information to customers visiting a users? website or mobile application. The solution features predictive Q&A ... Learn more about - AnswerDash

FieldPower is a cloud-based field service management solution that caters to organizations in the property management, utilities, energy and transportation industries, among others. It is also available for on-pr... Learn more about - FieldPower

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with conf... Learn more about - ServiceWise

Higher Logic Online Communities, formerly know as Socious, is a provider of private online community solutions suitable for midsize and enterprise-level businesses, user groups, and nonprofit organizations. It pr... Learn more about - Socious Online Community

Advisor?is a help desk solution designed for midsize and large enterprise businesses. It helps users with issue management, knowledge base?maintenance?and customer?self-service?via a public portal or direct feedb... Learn more about - Advisor

Diffbot is a cloud-based knowledge management solution designed for businesses of all sizes. It applies to various segments including marketing, business intelligence, sales and recruitment. The solution is prima... Learn more about - Diffbot

EBSuite provides sales force automation, CRM, project management and customer support solutions. The customer support solution integrates issue capture, assignment, escalation?and resolution tracking and offers a... Learn more about - EBSuite

Lessons Learned Database from Secutor Solutions is a cloud-based knowledge and project management solution that helps businesses capture experiential knowledge from key projects, operations and events. The soluti... Learn more about - Lessons Learned Database

Sellf is a cloud-based customer relationship management (CRM) solution designed for solo salespeople, freelancers and B2B businesses with small sales teams, helping them build relationships, manage teams and clos... Learn more about - Sellf

Symantec ServiceDesk is an Information Technology Infrastructure Library (ITIL)-based help desk solution that automates infrastructure service management. This system can only be installed on-premise.Symantec S... Learn more about - Symantec ServiceDesk

For companies looking to meet the high service expectations of their customers, RightNow CX (Customer Experience) ensures that each and every customer is valued and supported. The customer experience suite gives ... Learn more about - RightNow CX

HEAT Software is an IT help desk solution with on-premise, cloud-based and mobile options. The system integrates service management with client management, in a both cloud and server-based environment. HEAT can s... Learn more about - HEAT Software Solutions

Brand Embassy is a cloud-based customer support platform that focuses on social media monitoring, social customer support and social media analytics. It monitors all of a company?s social channels?including Faceb... Learn more about - Brand Embassy CRM

Contabulo is a cloud-based knowledge management solution. Key features include board systems, information cards and access controls. The solution can be used for project planning, data management, team collaborat... Learn more about - Contabulo

CRMnext is a cloud-based customer relationship management (CRM) solution that helps businesses manage customer-related processes, from lead capture to post-sale. Key features include marketing solutions, process ... Learn more about - CRMnext

Gazelle by Origo Software is a cloud-based solution that connects information, communications and people in a single platform. The solution provides applications that can be customized to the needs of a business.... Learn more about - Gazelle

Ivinex is a CRM platform that includes features like contact and account management, sales force automation, custom websites, field service management, call center, inventory tracking and a workflow engine. The s... Learn more about - Ivinex CRM

Over the past decade, V12 Group has been providing marketers with data and technology solutions to increase their customer base. In 2013, they introduced Launchpad, their web-based marketing automation platform. ... Learn more about - Launchpad

Magentrix is a cloud-based collaboration solution that caters to businesses in technology, telecommunications, healthcare, manufacturing, financial services, nonprofit and other industries.Magentrix offers pre-... Learn more about - Magentrix

Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. The web-based help desk application can be run on-site or in the cloud. With access to 100% of t... Learn more about - Web+Center

SprinxCRM is a cloud-based and on-premise CRM suite for small and midsize businesses with modules for both sales and marketing. These include contact management, pipeline management, sales collaboration, task man... Learn more about - SprinxCRM

Document360 is a cloud-based help desk solution that enables users in businesses across various industries to create, collaborate and publish self-service knowledge bases for their products. Features include cont... Learn more about - Document360

FootPrints is an on-premise help desk and IT service management (ITSM) application built for midsize businesses in a range of industries. It offers service desk and workflow automation, change management, a servi... Learn more about - FootPrints service desk

ServiceTonic is a Help Desk and ITSM solution for companies of all sizes in industries including IT Services, accounting, advertising, distribution, healthcare, manufacturing, pharmaceuticals and many more. The s... Learn more about - ServiceTonic - Help Desk

E-Service Suite from Epiphany is a cloud-based solution for NetSuite that helps users manage field service operations. Key features include map dispatching, contact management, billing and invoicing, inventory ma... Learn more about - e-Service Suite

SpiceCSM offers an array of powerful products and services that have been developed to increase the success and efficacy of any customer care organization. Supporting businesses of any size with 20 or more agents... Learn more about - SpiceCSM

WebQA is a cloud-based CRM solution for small to mid-sized clients. The solution provides applications for customer service, account management, issue tracking and e-mail management. Employee provisioning allows ... Learn more about - WebQA

Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization... Learn more about - Richmond ServiceDesk

Agent.ai is a customer service application deployed across North America, the UK, South Africa, and Australia. The system offers both a standalone helpdesk and knowledge management solution. Agent.ai works with c... Learn more about - Agent.ai

Astute Knowledge is a knowledge management system that offers web and mobile customer self-service. It uses patented natural language processing (NLP) to interpret customer questions and provide accurate response... Learn more about - Astute Knowledge

Feusd is a cloud-based customer relationship management (CRM) solution that specializes in membership management for businesses having customers subscribing to their services.Feusd allows users to set up differ... Learn more about - Feusd

NotoWare is a cloud-based knowledge management solution that helps disseminate work knowledge to employees. Employees can find the latest information related to work instructions and new job task details through ... Learn more about - NotoWare

ProProfs Help Desk is a customer support tool for businesses of all sizes. It enables customer support teams to keep track of user requests and resolve customer care-related issues. Customer success managers (CSM... Learn more about - ProProfs Help Desk

ResponseQue is a cloud-based automated live chat solution that helps customers find the answers they need while supporting operations. The solution helps users add live support to the websites and removes spam an... Learn more about - ResponseQue.com

SAP Cloud for Sales is a cloud-based suite of sales-centric applications from SAP. Cloud for Sales offers applications for sales force automation, sales collaboration, sales enablement and predictive analytics.... Learn more about - SAP Cloud for Sales

SAP Cloud for Service is an online software solution for customer service and support (CSS) by SAP, a longtime leader in the enterprise resource planning (ERP) and customer relationship management (CRM) space.T... Learn more about - SAP Cloud for Service

SAP Marketing Suite is a cloud-based marketing solution from SAP that helps businesses gain information about their customers and deliver relevant experiences across all channels. Key features include lead scorin... Learn more about - SAP Marketing Suite

Second CRM offers a contact database with sales and marketing capabilities built for small to midsize businesses. It features lead generation functionality that allows users to consolidate leads from email, websi... Learn more about - Second CRM

Telemation is an on-premise customer relationship management (CRM) solution for call centers offered by Database Systems Corp. (DSC). Telemation provides users with its own telephony system and uses computer tele... Learn more about - Telemation

Universal Knowledge is a knowledge management solution designed by Knowledge Powered Solutions to increase the efficiency of agents and reduce operational costs. The modules offered include call center, customer ... Learn more about - Universal Knowledge

Velocity Rocket provides a customer relationship management (CRM) for small businesses that include sales process management, lead and task management, data visualization and reporting functionality.Sales proce... Learn more about - Velocity Rocket

Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works t... Learn more about - Salesforce.com Service Cloud

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